Privacy Policy


This privacy policy (the "Policy") is an electronic record in the form of an electronic contract which are governed and construed in accordance with applicable laws in the Republic of Indonesia (Applicable Laws), especially Law No. 11 of 2008 as amended by Law No. 19 of 2016 on Electronic Information and Transactions (ITE Law). This privacy policy does not require any physical, electronic or digital signature.

This Policy is between PT Rimba Indo Guide, a company incorporated under laws of Indonesia, and having its registered office at Jalan Raya Anyar Gang III No. 2 Br. Anyar, Desa/Kelurahan Kerobokan Kelod, Kec. Kuta Utara, Badung, Bali, Indonesia (hereinafter referred to as "RIG" or "We" or "Us" or "Our", and the guest users or visitors, the registered users of the Website, and third-party service providers, who is either a natural or juridical person (hereinafter referred to as "Data Subject" or "You" or "Your" or "Yourself").

This Policy sets out how PT Rimba Indo Guide collects, uses, processes, protects & shares any information that You give to Us. We are committed to ensure that Your privacy is protected at all possible, reasonable and commercial extent, as Your privacy on the internet is of the utmost importance to Us. Because We gather certain types of information about You in order to provide, protect, maintain and improve Our services, We feel You should fully understand the Policy surrounding the capture and use of that information and solicit Your full attention towards it. Please read carefully these terms and conditions of this Policy as it contains Your personal rights as provided under ITE Law.

This Policy is published and shall be construed in accordance with Applicable Laws, which regulates that the use of any information through electronic media which is related to the personal data of a person shall be conducted with consent from the person concerned.BY USING


This Policy is a legally binding contract between You and RIG, whose Website, You use or access or You otherwise deal with. This Policy shall be read together with the other terms and conditions of the Website (if any).


1.1. Personal Information obtained from You or from Your mobile device directly

When You use Our Website, You may have to provide Us with such relevant information as reasonably be required by Us (Personal Information). Personal Information includes, but is not limited to, name, address, date of birth, phone number, and e-mail address. Additionally, to the extent other information, including a personal profile, and/or unique identifier (if any), is associated or combined with Personal Information, then that information is also considered as Personal Information.

1.2. Personal Information that is automatically collected when You make use of Our Website. We collect information when You use Our Website, such as device make-details, Internet Protocol (IP) address, the items You searched for, navigation between pages, access time, duration of access, location data, device data, and any other information that You provide during Your usage.

Whenever You visit Our Website, certain information may also be collected on an automated basis using cookies. A cookie is a piece of data that any website can send to Your browser, which may then be stored on Your computer as an anonymous tag that identifies Your computer but not You. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies; but You may adjust the settings on Your mobile device or internet browser to reject several types of certain cookies or certain specific cookies. Your mobile device and/or browser would also enable to You to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on Our Website.

1.3. Personal Information that We received from third-party sources.

We may also collect Your Personal Information from third parties (including Our agents, vendors, suppliers, contractors, partners, and any others who provide services to us, who collect Your Personal Information and/or perform functions on Our behalf, or with whom We collaborate with). In such cases, We will only collect Your Personal Information for or in connection with the purposes for which such third parties are engaged or the purposes of Our collaboration with such third parties (as the case may be), provided that We have taken reasonable steps to ensure that such third parties would undertake to Us to obtain Your consent for the disclosure of Your Personal Information to Us in line with this Policy and Applicable Laws.

1.4. Collection and use of non-Personal Information.

We also collect non-personal information – data in a form that does not permit direct association with any specific individual, including browser You use, usage details and identifying technologies. We may use, transfer, collect and disclose non-personal information for any purpose. If We do combine non-personal information with personal information, the combined information will be treated as Personal Information for as long as it remains combined.We may share non-personally identifiable information (such as referring/exit pages, anonymous usage data, and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain RIG's services.


1.1. Personal Information obtained from You or from Your mobile device directlyWe may use Personal Information collected for any of the following purposes as well as for such other purposes as are permitted by Applicable Laws:

(a) To communicate with You and to send You information in connection with Our products or services;

(b) To process and respond to Your inquiries and feedback;

(c) To compare and verify the Personal Information with third parties to ensure that the Personal Information is true, accurate, and correct;

(e) To enhance Our promotional or marketing purposes;

(f) To identify Our Website's visitors;

(g) To store Your Personal Information for a period of time in accordance with the Applicable Laws;

(a) To aggregate and/or de-identify Personal Information about users or visitors to Our Website for business purposes including product and service development and improvement activities;

(h) For the achievement of the purpose relating to the preparation of the historical documents of the archives for public interest;

(i) To facilitate business asset transaction (which may extend to any mergers, acquisitions or asset sales) involving Us and/or any of Our affiliates); and

(j) To be used in any other ways permitted by the Applicable Laws;


3.1. We may disclose to or share with third parties Your Personal Information for any of the following purposes as well as for such other purposes as are permitted by Applicable Laws:

(a) To provide other businesses or persons for the purpose of processing personal information on Our behalf or whom We enter into a commercial collaboration with including but not limited to Our affiliates, agents, vendors, suppliers, contractors, and partners. We require that these parties agree to process such information based on Our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

(b) We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any Applicable Laws, regulation, legal proceeding or enforceable governmental request including to law enforcement and in response to a court order, (b) detect, prevent, or otherwise address fraud, technical or security issues, (c) enforce applicable terms and conditions of the Website (if any), which may be further extended to investigation of potential violations thereof, or (d) protect against harm to the rights, safety or property of RIG, its Users or the public as required or permitted by law.

(c) To protect Ourselves against third-party claims.

(d) We reserve the right to transfer any or all personal information We have about You in the event or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of Our business by or into another company, for the purposes of such a transaction (even if the transaction is eventually not proceeded with).

(e) RIG may transfer/disclose/share information to those parties who support Our business, such as providing technical infrastructure services, analysing how Our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys.

3.2. We will not sell or lease Your Personal Information to any third parties.

3.3.Other than as provided for in this Policy, We may disclose or share Your Personal Information if We notify You of this in advance and We have obtained Your consent for the disclosure or sharing.


The Personal Information that We collect from You may be stored at, transferred to, or processed by third party service providers. We will use all reasonable endeavours to ensure that all such third party service providers provide a level of protection that is comparable to Our commitments under this Policy.


5.1. This Website may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage You to learn about the privacy practices of those third parties. We cannot be responsible for these policies.

5.2. Third-party ad servers or ad networks may serve advertisements on the Website. These third-party ad servers or ad networks may automatically receive Your internet protocol address, when they serve ads to Your Internet browser. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. However, please note that if an advertiser asks RIG to show an advertisement to a certain audience and You respond to that advertisement, the advertiser or ad-server may conclude that You fit the description of the audience they are trying to reach. RIG's Policy does not apply to, and We cannot control the activities of, third-party advertisers.


6.1. We take precautions – including administrative, technical and physical measures – to safeguard Your personal information against loss, misuse or theft, as well as against destruction, alteration, disclosure and unauthorized access. For this purpose, RIG adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems, where RIG stores Your Personal Information, provided that Your right to claim damages shall be limited to the right to claim only statutory damages under ITE Law and You hereby waive and release RIG from any claim of damages under contract or under tort.

6.2. When You use Our services or Website, some of the Personal Information You share is visible to other users and can be read, collected, or used by them. You are responsible for such Personal Information You choose to submit in these instances. For example, if You list Your name and email address on the Website, that information is public.

6.3. Your Personal Information will be retained as long as it is required for the purpose it was collected. The period for which it is stored may extend past Our business relationship but will only extend insofar as to provide Us with sufficient information to respond to any issues that may arise and to comply with Applicable Laws and regulatory requirements. We shall cease to retain Personal Information, or remove the means by which the Personal Information can be associated with You as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Information was collected is no longer being served by retention of Personal Information and retention is no longer necessary for legal or business purposes.

6.4. RIG may share Your Information with third parties. In the event We share Your Personal Information to third parties, You agree and acknowledge that the retention of Your Personal Information by the relevant institutions will follow their respective policy on data retention. RIG is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. RIG is also not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website.

6.5. Notwithstanding anything contained in this Policy or elsewhere, RIG shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to the Your error and/or negligence or a Force Majeure Event (as defined below).A "Force Majeure Event" shall mean any event that is beyond the reasonable control of RIG and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable commercial control of RIG), power or electricity failure or unavailability of adequate power or electricity.

6.6. While We will endeavour to take all reasonable and appropriate steps to keep secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. Please exercise reasonable caution when determining what Personal Information You disclose via the Website.

6.7. We will provide a written notification along with the reasons or causes for the failure of the protection of Your Personal Data at the first opportunity when there is a failure in the protection of Your Personal Data in Our system, within a period of no later than 3 days after the failure is known by e-mail and a letter to the address You have provided to us.


7.1. Pursuant to ITE Law, We respect and uphold Your rights in relation to the collected personal information such as the right to withdraw consent, update, correct, delete, access Your Personal Information. We reserve the right to charge an administrative fee (if applicable) for the execution of Your right under this Clause.

7.2. We reserve the right to refuse Your requests for access to, or to correct, some or all of Your Personal Information in Our possession or control, if permitted or required under any Applicable Laws. This may include circumstances where the Personal Information may contain references to other individuals or where the request for access or request to correct is for reasons which We reasonably consider to be trivial, frivolous or vexatious.


You can access and update the information You have provided to Us by emailing Us. To protect Your privacy and security, We will take reasonable steps to verify Your identity before granting access or making corrections to Your information. It is important that the personal data You provide to Us is accurate and complete for Us to provide the Services. You are responsible for informing Us of changes to Your personal data, or in the event You believe that the personal data We have about You is inaccurate, incomplete, misleading or out of date.

Your right to access or correct the information You provided shall be subject to contractual and legal restrictions and the same shall be exercised in accordance with the relevant data protection rules. If We are unable to provide You with any personal data or to make a correction requested by You, We shall generally inform You of the reasons why We are unable to do so (except where We are not required to do so under the Applicable Laws).


Please note that this Policy may change from time to time. We will post any Policy changes on the Website and without prior notice to You. Please review the Policy each time You use the Website. By Your continued use of the Website, You impliedly consent to the terms of the revised/updated Policy, if any.

10. CONTACTING PT Rimba Indo Guide

If You find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Policy, please contact the following:

PT Rimba Indo Guide
Jalan Raya Anyar Gang III No. 2 Br. Anyar,
Desa/Kelurahan Kerobokan Kelod, Kec. Kuta Utara, Badung, Bali,
[email protected]

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